Refund policy

Returns & Refund Policy

We hope you love your Ellbe swimwear — but if it’s not quite right, we offer free returns within the UK and will do our best to make things right. For hygiene reasons, we do not accept returns on bikini bottoms unless faulty.

Returns

If you're based in the UK, you can return your item(s) free of charge within 14 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in their original condition

  • All hygiene stickers and tags must be intact

  • Items must be returned in their original packaging

Please note: For hygiene reasons, we do not accept returns on bikini bottoms unless faulty.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days

  • Shipping costs are non-refundable

  • We do not offer refunds on sale items — all sale purchases are final

Exchanges

We currently do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

Faulty Items

If your item is faulty or damaged upon arrival, please email us at info@ellbe.co.uk with your order number and clear photos within 3 days of delivery. We'll sort it out as quickly as possible.

For any questions, feel free to contact us at info@ellbe.co.uk or through our contact form